GENERAL QUEASTION

Where are you based?

Our HQ is in Redditch B97 

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Are you fully insured and a registered caterer? 

Yes, we are fully insured. We also have current food hygiene and health & safety training requirements. We pride ourselves on having the best standards, ensuring the best produce and food handling.

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What's your food hygiene rating?

We are still waiting for our food hygiene rating . 

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How do I place an order?

On the website please. or by emailing us directly. 

How many days in advance can I book online? 

A whole year!

How much notice do you need for bookings? 

We kindly ask for three days notice please. But we can sometimes accommodate last-minute orders so please send us and email on hannah@figandpicklecateringco.co.uk and we can see what we can do. 

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EVENTS 

Can you create bespoke grazing displays for small and large events? 

Yes of course! See more on this here.

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EVENTS -Terms and Conditions

Parking and Access

It is the responsibility of the customer to ensure that suitable parking and appropriate access to the premises are available for the delivery and collection of props and setup materials. Any delays or inability to access the venue due to parking or access issues may affect the timing of setup and collection.

Rental Props

All rental props must be returned in their original condition. While items do not need to be cleaned, any lost or damaged items may incur additional charges. These charges will be invoiced after collection.

Leftover Food Disposal

We do not provide disposal services for leftover food. It is the responsibility of the customer to ensure that all food is disposed of prior to the collection of graze props. Failure to dispose of food may result in additional cleaning or delay charges.

Collection of Props

Graze prop collection will be made the following day at a time agreed upon by both the customer and the company. If no suitable time can be arranged within 48 hours of the event, additional charges for delayed collection may apply. It is the customer's responsibility to ensure all rented items are ready for collection.

Damaged or Lost Items

All rented items must be returned. Any items that are lost or damaged will be subject to replacement costs, which will be invoiced following the rental period.

Booking and Cancellations

A 20% deposit of the full amount is required at the time of booking to secure your date. Full payment must be made 2 weeks before the event date. Graze table cancellations made 6 weeks or less before the event date will result in forfeiture of the deposit.

Event Liability

We take all necessary precautions to ensure the safety of our props and setups. However, once the setup is complete, we cannot be held responsible for any injury, illness, or damage caused by misuse of props or food provided.

Allergies and Dietary Restrictions

It is the customer's responsibility to inform us of any allergies or dietary restrictions at the time of booking. We will do our best to accommodate requests, but we cannot guarantee the absence of allergens in our food offerings.

Force Majeure

We will not be liable for any delays or failure to provide services due to circumstances beyond our control, including but not limited to natural disasters, strikes, or unforeseen venue issues.

By using our services, you agree to the above terms and conditions.

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Will you use images from our event on the Fig & Pickle Catering co social media?

Yes, images taken at their event we will use them across our platforms.

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Do you charge VAT?

No, we are not VAT registered company.