Terms & Conditions

PLEASE READ ALL TERMS AND CONDITIONS BEFORE BOOKING. BY PURCHASING FROM FIG & PICKLE CATERING CO. YOU THEREBY AGREE TO BOTH OUR GENERAL TERMS & CONDITIONS & OUR DELIVERY TERMS & CONDITIONS.

ORDERS

Returns

Due to the fresh and organic nature of our produce, returns of perishable goods cannot be accepted. Should there be an incorrect or faulty item in your delivery we must be informed within 1hr of the product being received in order to offer replacements or refunds. Images of defective or incorrect items will be required.

Cancellations

Customers can cancel orders within a 2 hour ‘grace period’ after booking. Beyond this, we are unable to process cancellations.

Order Changes

Customers can amend their order within a 2 hour ‘grace period’ after booking. Beyond this, we are unable to process any order changes.

Gift Card Vouchers

Fig & Pickle Catering Co will hold gift card voucher credit for a maximum of a year, unless specified otherwise.

Competitions

Fig & Pickle Catering Co will hold competition credit for a maximum of 3 months, unless specified otherwise.

Orders on Hold

If the total value of a single order is put on hold, due to highly extenuating circumstances (if we agree to this using our discretion, and have more than 7 days notice), the total order value needs to be redeemed in one transaction, strictly, within 3 months, unless specified otherwise. Fig & Pickle Catering Co will not be responsible for ensuring the customer redeems the order within this strict time frame and re-booking is dependent on our availability and discretion.

Date Holding

Due to the high number of enquiries for bespoke grazing displays, we are unable to hold dates.

FOOD/PRODUCTS

Seasonal Produce & Supplier Availability

As our produce and garnishes are sourced weekly and can be seasonal, they are subject to availability and substitutions. Although the majority of our menus are fixed, there may be changes season to season. We may also face supplier issues at times, and so cannot guarantee each and every product, such as figs, edible flowers and honeycomb. We will always use an alternative or use more of another product to compensate. Please refer to our menus on the website as a guide to what you can expect.

Food Handling

When products are received please keep chilled and consume that same day. It is the responsibility of the customer to dispose of the food if kept unrefrigerated beyond 4 hours, to comply with UK food standards. By agreeing to our terms and conditions the client is agreeing to dispose of any food after this set time. Fig & Pickle Catering Co will not be held responsible for any adverse reactions to our food consumed after this time.

Dietary Requirements & Allergies

Please notify of any allergy and dietary requests at checkout, however we cannot accommodate special allergy requests due to high risk of contamination. If you or your guests/clients have a severe allergy please beware that we cannot guarantee if a product is completely free of traces of the main 16 allergens listed below:

Celery
Cereals containing gluten (including
Wheat, rye, barley and oats)
Crustaceans
Eggs
Fish
Lupin
Milk
Molluscs
Mustard
Tree nuts (including almonds,
Hazelnuts, walnuts, brazil nuts,Cashews,
Pecans, pistachios and macadamia nuts)
Peanuts
Sesame seeds
Soybeans
Sulphur dioxide and sulphites

Fig & Pickle Catering Co are not responsible for any adverse reactions to our food if we have not been forewarned of any allergies or dietary requirements in the booking process.

DELIVERY

PLEASE READ ALL DELIVERY TERMS AND CONDITIONS HERE BEFORE BOOKING. BY PURCHASING FROM FIG & PICKLE CATERING CO YOU THEREBY AGREE TO OUR DELIVERY TERMS & CONDITIONS BELOW.

SOCIAL MEDIA

Unless our clients/customers explicitly ask us not to use images taken at their event, we reserve the right to use them on our social media platforms.

EVENTS -Terms and Conditions

Parking and Access

It is the responsibility of the customer to ensure that suitable parking and appropriate access to the premises are available for the delivery and collection of props and setup materials. Any delays or inability to access the venue due to parking or access issues may affect the timing of setup and collection.

Rental Props

All rental props must be returned in their original condition. While items do not need to be cleaned, we kindly ask that any food to be removed and wiped if possible. Any lost or damaged items may incur additional charges. These charges will be invoiced after collection.

Leftover Food Disposal

We do not provide disposal services for leftover food. It is the responsibility of the customer to ensure that all food is disposed of prior to the collection of graze props. Failure to dispose of food may result in additional cleaning or delay charges.

Collection of Props

Graze prop collection will be made the following day at a time agreed upon by both the customer and the company. If no suitable time can be arranged within 48 hours of the event, additional charges for delayed collection may apply. It is the customer's responsibility to ensure all rented items are ready for collection.

Damaged or Lost Items

All rented items must be returned. Any items that are lost or damaged will be subject to replacement costs, which will be invoiced following the rental period.

Booking and Cancellations

A 20% deposit of the full amount is required at the time of booking to secure your date. Full payment must be made 2 weeks before the event date. Graze table cancellations made 6 weeks or less before the event date will result in forfeiture of the deposit.

Event Liability

We take all necessary precautions to ensure the safety of our props and setups. However, once the setup is complete, we cannot be held responsible for any injury, illness, or damage caused by misuse of props or food provided.

Allergies and Dietary Restrictions

It is the customer's responsibility to inform us of any allergies or dietary restrictions at the time of booking. We will do our best to accommodate requests, but we cannot guarantee the absence of allergens in our food offerings.

Force Majeure

We will not be liable for any delays or failure to provide services due to circumstances beyond our control, including but not limited to natural disasters, strikes, or unforeseen venue issues.

By using our services, you agree to the above terms and conditions.